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 Warning! ENGLISH FRANCAIS NEDERLANDS


This website contains information about cigars, tobacco and whisky and is intended for adults.

By the Royal Decree of 02.05.2016, Internet sale of tobacco is no longer possible in Belgium since 19/05/2016.

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Conditions of Use




1. Agreement of sales terms

The customer acknowledges having read and agreed to all sales terms enumerated on this site while entering his order or his reservation.

The present general sales terms govern the contractual relations between NV DOMINO and the customer, the two parties agreeing to it without limitation.

These general sales terms supersede all other conditions shown in other documents, unless a preceding written and formal dispensation has been authorised by the owner.


2. Items

The photographs depicting the items are not part of the contractual agreement.

In no cases, NV DOMINO can be held responsible if mistakes are present.

Prices can change without prior notice.


3. Orders

NV DOMINO confirm the order acceptance to the customer at the mentioned e-mail address.

NV DOMINO reserve the right to cancel any order from a customer in contention over the payment of a previous order.

The purchaser is bound by the information disclosed while ordering:
in case of a mistake in the personal information of the addressee, the seller can not be held responsible for the inability to deliver the item.


4. Delivery

Delivery will be made by priority mail or transportation company. A late delivery does not give the purchaser the right to claim fees.

In case of noticeable defects, the purchaser has the right to return the item under the terms mentioned in this document.

The merchandise always travel under the addressee's risk. Always check your parcel at reception.


5. Cancellation

You have 14 days (counting from the item reception date) to decide. In case of an exchange or refund, you must send back the new item(s) in their original packaging and intact to the following address:

NV DOMINO
Bellestraat 55
8950 Heuvelland - Westouter
Belgium


In case of an exchange, the shipping charges of the new delivery will be entirely at the expense of the customer.

In case of a lost parcel, an inquiry will be made with the postal service or transportation company. Only the result of this inquiry can grant the refund of the amount paid by the customer.


6. Price

Prices are in Euro.

The indicated price on the item description does not include shipping fees.

The indicated price in the order confirmation is the final price, including all applying taxes. The price includes the price of the items, handling, packaging and storage charges, shipping and preparation fees.


7. Payment

The price invoiced to the customer is the indicated price shown on the order confirmation made by NV DOMINO.

Payment possibilities: see Payment facilities

An order is sent only after full payment of the order.

Also, NV DOMINO reserve the right to refuse an order coming from a customer in contention over the payment of a previous order.


8. Contention

The actual contract is under the Belgian jurisdiction.

NV DOMINO cannot be held responsible for damage of any nature, material or non-material, or physical that may result in the improper use or functioning of the sold items.

The same situation applies for eventual modification of the products made by the manufacturers.

The responsibility of NV DOMINO will be, in all cases, limited to price amount of the order and cannot be disputed despite simple errors or omissions that could happen even with all the good care to showcase the items.

In case of a dispute in the application of the present contract, the purchaser has the possibility, before taking legal actions, to come to a negotiated solution, notably with the help of : a professional association, a consumer association or any other advising source of his choice.

It must be said that the procedure to find an amicable solution does not interrupt the '' short delay '' of the legal guarantee, nor the length of the contractual guarantee. It must be said that in general and under Court policies, the application of the present contract over the contractual guarantee supposes that the purchaser has paid the seller in full.

Claims or contesting will always be looked over attentively, believing that the person who took the time to express a situation must be acting in good faith. In case of a contention, the customer will first seek in priority for a amicable solution with the company.

If a solution is not reached, the Commercial Court of Kortrijk is the only competent institution, no matter what is the place of delivery or the payment method accepted.


9. Guarantee

In all cases, NV DOMINO cannot be held responsible for not following legal or regulatory dispositions in effect in the country of destination, the responsibility of NV DOMINO is systematically limited to the value of the item in question, value at transaction sale date and this without the possibility of legal actions against the brand or the manufacturer of the product.


10. Legal information

The personal information collected for the purpose of selling by internet is mandatory.

This information is necessary to process, invoice and send the orders and to validate the guarantee.

Missing information will result in the cancellation of the order.

The customer has the right to access, modify or delete data in his file by asking NV DOMINO.

Also, NV DOMINO pledge not to communicate information relative to its customers to a third party, for free or for a compensation.